1. Introduction

Welcome to Packslices LLP, your one-stop solution for food delivery, grocery shopping, fresh meats, beauty products, cakes, and flowers. These Terms of Service ("Agreement") govern your use of the Packslice website (www.packslice.com) and mobile application ("Packslice App").

By using the platform, you agree to follow these terms. If you do not accept them, you must stop using our services immediately.

Packslice reserves the right to modify or update these Terms of Service without prior notice. Users must review them periodically to stay updated.

2. Account Registration & User Responsibilities

2.1 Eligibility

• Users must be at least 18 years old to place orders.
• Businesses using Packslices must have proper business registration and legal authorization.

2.2 Account Security

• Users must provide accurate personal information during registration.
• Account credentials (email, password) must be kept secure.
• Any fraudulent activity or misuse of the platform may result in account suspension.

3. Ordering & Payment Policies

3.1 Placing Orders

• Orders can be placed via the Packslice website or mobile app.
• Users must review their order details before confirming the purchase.

3.2 Pricing & Payment

• Prices are set by vendors and may change due to market fluctuations.
• Accepted Payment Methods:
  • Online: UPI, debit/credit cards, net banking, wallets.
  • Cash on Delivery (COD) is available for selected orders.
• Packslice is not responsible for unauthorized transactions due to third-party breaches.

3.3 Order Cancellation & Modifications

• Orders can be cancelled only before processing begins.
• If an order has already been prepared or dispatched, cancellation will not be possible.
• Refunds for prepaid orders (if applicable) will be processed within 5-7 business days.

4. Shipping & Delivery Policies

4.1 Delivery Timelines & Availability

• Packslices delivers food, groceries, meat, beauty products, cakes & flowers across Shahjahanpur.
• Estimated delivery time is displayed at checkout but may vary due to:
  • Traffic, weather, vendor delays.
  • High order volume on peak days.
• Contactless delivery is available upon request.

5. Returns, Refunds & Quality Assurance

5.1 Quality Assurance

• Packslice ensures that all products meet high-quality standards.
• Meat & perishable products are delivered under strict hygiene conditions.

5.2 Return & Replacement Policy

• Perishable items (meat, food, vegetables):
  • Can only be returned at the time of delivery if they are spoiled, incorrect, or damaged.
• Groceries, health & beauty products, cakes & flowers:
  • Can be returned within 24 hours of delivery if they are damaged, expired, or incorrect.

6. Vendor Responsibilities & Product Policies

6.1 Vendor Listing & Product Authenticity

• Vendors must ensure all listed products meet quality standards.
• Meat, groceries, and food items must comply with food safety laws.

7. Customer Support & Dispute Resolution

7.1 Support Availability

• Customer support is available via in-app chat, email, and phone.
• Service hours: 10 AM – 6 PM (Monday – Saturday).

8. Data Privacy & Security

8.1 User Data Collection & Protection

• Packslice collects essential user information (name, contact details, location) to process orders.
• Payment details are securely processed and not stored by Packslice.

9. Legal Compliance & Liabilities

9.1 Intellectual Property Rights

• All content (text, images, logos) on Packslice’s website and app is owned by Packslices LLP.
• Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Policy Updates & User Agreement

Packslice reserves the right to update these policies at any time.

By continuing to use the platform, users agree to abide by the latest policies.

Conclusion

These Terms of Service define the rules and responsibilities for users and vendors on the Packslice platform. By following these policies, Packslice ensures a fair, transparent, and reliable service for food delivery, grocery shopping, and more.

Note: Policies are subject to change. Users are encouraged to review updates periodically.