Thank you for choosing Packslices LLP as your trusted online marketplace for food, groceries, beauty products, cakes, flowers, and fresh meat delivery. We are committed to providing a seamless and efficient delivery experience. Please review our Shipping & Delivery Policy to understand our processes and guidelines.

Delivery Areas

We currently offer delivery services within Shahjahanpur, Uttar Pradesh. Please note that delivery availability may vary based on location, and we reserve the right to decline or cancel orders if delivery is not feasible.

Delivery Methods & Timeframe

We handle deliveries through our own logistics network to ensure fast and reliable service.

• The estimated delivery time will be displayed at checkout, and it may vary based on order type, location, weather conditions, and operational factors.
• Our delivery services include:
• Food Delivery – Quick delivery from partnered restaurants.
• Grocery & Essentials – 30-min delivery.
• Cakes & Flowers – On-demand or pre-scheduled delivery.
• Fresh Meat & Perishables – Temperature-controlled delivery for freshness.

Delivery Charges & Fees

• Food orders may have delivery charges based on restaurant policies.
• Grocery, beauty, and fresh meat orders may have delivery fees depending on order value and distance.
• Any applicable delivery fees, taxes, or additional charges will be displayed at checkout.

Delivery Requirements

• Customers must provide accurate address details and a reachable contact number.
• A recipient must be present at the delivery location to accept the order.
• If delivery fails due to an incorrect address, unreachable recipient, or restricted access, the order may be returned, rescheduled, or cancelled (subject to additional charges).

Order Tracking & Notifications

• Customers will receive real-time order status updates via the app/website.
• Order tracking may not be available for all deliveries, depending on operational feasibility.

Freshness & Quality Assurance

• We follow strict hygiene and temperature control to ensure product quality.
• Meat, dairy, and other perishables should be stored properly upon receipt.
• Customers are advised to inspect orders immediately upon delivery.

Delayed, Missing, or Damaged Deliveries

• If your order is delayed, missing, or incorrect, contact customer support within 24 hours.
• For damaged or spoiled products, provide photographic evidence for resolution.
• Resolutions may include replacement, refunds, or adjustments, as per our policies.

Policy Updates

We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be posted on our website and app, and continued usage implies acceptance of modifications.

For assistance, contact Packslice’s Customer Support.