At Packslices LLP, we prioritize customer satisfaction and strive to ensure that you are completely satisfied with the products purchased through our app and website. Our Return Policy allows you to return a product if it is damaged, defective, significantly different from what was ordered, or missing any essential parts.

Conditions for Returns

• Product-Specific Return Policy: Each product category may have a specific return policy. Returns must comply with the applicable return terms mentioned for that category.
• Return Request Timeline: Notify us of any damage, defect, or discrepancy within the return period mentioned for the product.
• Original Condition & Packaging: Products must be returned unused, in their original packaging, including all labels and accessories. If essential items are missing, we may be unable to process the return and will send the product back to you.
• Secure Packaging: The return package must be properly packed to prevent damage during transit.
• Quality Check: All returned products will be subject to verification and quality checks by the respective seller before approval of the return request.
• Non-Returnable Items: Certain products such as perishable goods (e.g., fresh food, flowers, and meat), personal care items, and customized products are non-returnable unless they arrive damaged or defective.
• Return Shipping Costs: If the return is due to an incorrect, damaged, or defective product, we will bear the return shipping cost. If the return is due to a change of mind or any reason not covered under our return policy, the customer may need to bear the shipping cost.

Return Request Process

If you receive a product that is damaged, defective, or incorrect, and it qualifies for return as per our policy:

• Contact our Customer Support Team via the app or website to submit a return request.
• Upon receiving your request, we will verify the issue and, if approved, initiate the return process.
• A refund will be processed after receipt and successful quality verification of the returned product.
• It may take a minimum of 2 business days to process return requests.
• Refer to the "Know More" section on the product page for details on the return period applicable to specific items.

Refund Process

• Refund Timeline: Once the return is processed and approved, refunds will be credited to the original payment method within 5-7 business days.
• Mode of Refund: Refunds will be processed via the same payment method used during the purchase. For Cash on Delivery (COD) orders, the refund will be issued as Packslices credits or transferred to the customer's bank account.

Return Cancellation

• If you wish to cancel a return request, you may contact Customer Support before the pickup is scheduled.
• If the delivery executive arrives for pickup and you decide to cancel the return, please inform them directly.
• You will receive an email or SMS confirmation regarding the cancellation of your return request.

Return Refusal & Legal Disclaimer

We reserve the right to refuse or cancel return requests that do not comply with our Return Policy.

Refunds will not be issued for returns that are not allowed under the stated return guidelines.

We request customers to refrain from making false or fraudulent return claims. Legal action may be taken against customers found engaging in such activities, and they will be liable for all associated costs.

For further details or assistance, please contact our “Customer Support Team” via the Packslices LLP app or website.