Packslices LLP ("we," "our," "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including food delivery, grocery products, beauty products, cakes, flowers, and fresh meat delivery through our website and mobile applications.

Information We Collect

• Personal Information: Name, phone number, email address, and delivery details.
• Order and Transaction Data: Details of your orders and payments.
• Location Data: To facilitate deliveries.
• Device and Usage Data: Information about your device and app usage.
• Customer Support Data: Information shared while seeking assistance.

How We Use Your Information

• Processing and delivering orders.
• Enhancing user experience.
• Ensuring safe and efficient deliveries.
• Managing payments securely.
• Providing customer support.
• Complying with legal obligations.

Limited Sharing of Information

We do not sell or misuse your information. It is shared only with:

• Delivery Partners: To complete orders.
• Vendors & Merchants: For order fulfillment.
• Payment Processors: To process secure transactions.
• Service Providers: For payment processing, shipping, and analytics.
• Legal Authorities:If the law requires protecting our rights and property.
• Business Transfers:In case of mergers, acquisitions, or asset sales, with continued data protection measures.

Data Security & Protection

We implement industry-standard security measures to protect your data from unauthorized access and misuse. However, users should also take necessary precautions.

• Encryption:To protect data during transmission and storage.
• Access Control :Restricting data access to authorized personnel only.
• Service Providers: For payment processing, shipping, and analytics.
• Legal Compliance: If required by law or to protect our rights and property.
• Business Transfers: In case of mergers, acquisitions, or asset sales.
• Regular Security Audits:Ensuring compliance with best practices to safeguard data.

Despite these measures, users should also take necessary precautions to protect their accounts and devices.

Your Rights and Choices

You can:

• Access or update your personal information.
• Opt out of non-essential communications.
• You can request the deletion of your data where legally applicable. We handle such requests within a reasonable timeframe, subject to legal and operational requirements.

Account Deletion

Users can request account deletion by visiting packslice.com/account-deletion and submitting a request. Deletion requests will be processed within 7-10 days. PACKSLICES LLP ensures that personal data will be handled according to our Privacy Policy.

User Account & Responsibilities

By registering, you agree to:

• Provide accurate information and maintain account security.
• Be responsible for protecting login credentials.
• Avoid fraudulent activities, which may result in account termination.

Data Retention

We retain user data only as long as necessary for business and legal purposes. Once data is no longer required, it is securely deleted.

Third-Party Content & Services

We are not responsible for third-party websites linked to our platform. Different Terms of Use and Privacy Policies may apply. Additionally, third-party services (such as payment gateways) used within our platform operate under their privacy policies, and we encourage users to review them separately.

Legal Compliance & Dispute Resolution

We adhere to applicable privacy laws, including but not limited to

• The Information Technology Act, 2000 (India)
• GDPR (if applicable to international users)

In the event of disputes concerning data privacy, users are encouraged to reach out to us for resolution. Any disputes that remain unresolved will fall under the jurisdiction of [Applicable Court/Region].

Policy Updates

We reserve the right to modify this policy at any time. Continued use of our platform signifies agreement to any changes.

Contact Us

For privacy-related concerns, contact us at support@packslice.com or +91-8423594482.